At eproductcart, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the conditions under which we offer refunds for our digital products and services
Digital Products
Due to the nature of digital products, we generally do not offer refunds once a purchase has been made. However, we may consider refund requests under the following circumstances:
- The digital product was not delivered as described.
- The digital product is defective, corrupted, or unusable.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- You must submit your refund request within 24 Hours of purchase.
- You must provide proof of purchase (e.g., order number, receipt).
- You must describe the issue you are experiencing with the digital product.
How to Request a Refund
If your refund request is approved, we will process your refund within 24 Hours. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Refund Processing
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {reachoutoneproductcart@gmail.com} and send your item to: {physical address}.
Exceptions
Refunds will not be issued under the following circumstances:
- Change of mind after purchase.
- Failure to read the product description before purchase.
- Issues related to compatibility with your devices or systems (unless specified in the product description).
Need help?
If you have any questions about our Refund Policy, please contact us at:
Email – reachoutoneproductcart@gmail.com
Contact Number – +91 7002819671
Address – KG Path, Tipam Road, Borbil no. 2, Digboi, Assam 786171
Thank you for choosing eproductcart. We appreciate your business and are committed to providing you with high-quality digital products and services.